Archive for April, 2011

Parents Choice Awards

From Joe Showker this link: http://www.ugnn.com/2011/04/duck-duck-moose/

“Independent children’s app developer Duck Duck Moose has won three 2011 Parents’ Choice Awards for their mobile apps” and “is the only publisher that has received six Parents’ Choice Awards in the Mobile Apps category.

Accidental App Purchases

Return your iTunes Store Purchases to Apple
The iTunes App store policy clearly says that you cannot cancel a purchase or receive a refund for a purchase but they are known to make exceptions if you have a valid reason.

Step 1: Locate the email receipt for your iTunes Store purchase and click the “Report Problem” link next to the app that you would like to return.

If you have deleted the email invoice that Apple sent launch iTunes.
*Login to iTunes Store.
*Click on your account ID and from the drop down menu choose “Account”.

*From the new window select “Purchase History”.

*You will see a list of all items purchased from the iTunes store.
*Open an order by clicking that arrow next to the order date and then click on “report a problem” next to the app name.

Step 2: Click the Problem drop-down menu and choose an option that best describes your problem. If you have purchased an app accidentally, choose “I inadvertently purchased this application.”
You can expect a response from Apple in the next 24-48 hours. If the support rep is satisfied with your reasoning, he’ll probably reverse the charges. Please remember that you are not entitled to a refund under the
iTunes Store Sales policy so satisfaction is not guaranteed.