Archive for June, 2011

“session could not be started…”

I received this message from a frustrated iPad manager.

Dennis,
When I tried to back up iPad #10 this morning, I got the following message: “iTunes could not back up the iPad “PKVESiPad-10″ because a session could not be started with the iPad”. What do I need to do?
Lillian

This is what works if you come across this issue:
1- Make sure the iPad is listed under Devices on the left side of the iTunes window.
2- From your iTunes menu bar click iTunes / Preferences then select the Devices tab.
3- If there is more then one backup file available for that iPad, delete all but one.
4- Restart your iPad.Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.

If after doing all these things you still have problems then you may also need to reset the firmware by holding down the home button and the on/off button at the same time. It may take 30 seconds of holding but you should see a white apple icon and scroll bar. Let this process finish and try syncing the iPad over again.

Restart your Mac.